Work Made Us Colleagues Nurse| Personalized Gift Mug

Changing or Canceling Your Order

If you need to make changes, contact support@familymini.com right away.

• 0-12 hours: Changes are free.
• 12-48 hours: Some changes may incur fees. Certain modifications may not be possible.
• After 48 hours: Limited changes allowed. Cancellations are not possible.

Remember: We print on-demand, so items that have entered printing can't be reused.

Payment Methods We Accept

• Credit/Debit cards: You'll be charged when the order is placed.
• PayPal: You'll be redirected to PayPal during checkout.

All transactions are in USD. If you're using another currency, conversion rates may change the final amount.

Changing Your Shipping Address

You can change your address within 12 hours of placing your order by contacting support@familymini.com. Once your order has shipped, changes may be restricted.

How to Track Your Order

Use our website to track your order. If you haven't received a tracking number within 5 business days, please contact support@familymini.com.

Changing or Canceling Your Order

If you need to make changes, contact support@familymini.com right away.

• 0-12 hours: Changes are free.
• 12-48 hours: Some changes may incur fees. Certain modifications may not be possible.
• After 48 hours: Limited changes allowed. Cancellations are not possible.

Remember: We print on-demand, so items that have entered printing can't be reused.

Understanding Our Production & Shipping Schedule

We take great pride in delivering top-notch products to our customers.

• Production and Packaging Time: Typically, it takes between 1 to 3 working days for us to design, print, and package your order. This process begins immediately after order confirmation.
• Shipping Start Time: Following our detailed production process, shipping generally takes an additional 10 to 15 working days.

Note: Please be aware that the above timeframes exclude weekends, meaning Saturdays and Sundays are not counted.

Returning an Item

Before you start a return, please contact support@familymini.com. You'll need to get approval first. Some conditions may apply.

Worried About Extra Fees?

The prices on our site are tax-free in USD. You might have to pay local customs or taxes depending on where you live.

Need It Sooner?

Contact support@familymini.com for express shipping options. Additional fees will apply.

Refund Timing

Refunds typically appear in your original payment method within 5-10 business days. If you don't see it, you might want to check with your bank or credit card provider.